Thank you for choosing Shops & Me. Our goal is to provide reliable and timely delivery of your orders from local vendors to your doorstep in and around Bellampalli.
Delivery zones
We currently deliver within specific zones in Bellampalli and nearby localities. The availability of the Service depends on your exact address. The app will show whether your location is serviceable when you select or update your delivery address.
Delivery timings
Delivery time estimates are shown in the app based on:
- Distance between vendor and your address
- Average food preparation or packing time
- Traffic conditions, time of day and order volume
For most food and grocery orders, delivery is done on the same day to maintain freshness. During peak hours, festivals or adverse weather, actual delivery times may be longer than usual.
Order processing
Once your order is placed, the Vendor receives the order details and starts preparing or packing the Goods. After this, a delivery partner is assigned to pick up the order and deliver it to your address.
If a Vendor is unable to accept your order (for example, item out of stock, shop closed, etc.), you will be notified and any payment made may be refunded in accordance with our Refund Policy.
Delivery fees
Delivery fees are calculated based on distance, location, order value and ongoing offers. The applicable fee is clearly shown on the checkout screen before you confirm the order. Shops & Me may offer free or discounted delivery as part of promotional campaigns.
Minimum order value
Some Vendors may specify a minimum order value for delivery. If your cart does not meet the minimum value, you may be asked to add more items or pay additional charges, as displayed in the app.
Delivery confirmation & tracking
Where available, you may receive notifications when:
- Your order is accepted by the Vendor,
- Your order is picked up by the delivery partner, and
- Your order is out for delivery or delivered.
Some orders may support live tracking within the app based on technical availability.
Contactless delivery
You can mention specific delivery instructions at checkout (for example, “leave at gate”, “hand over to security”, etc.). Our delivery partners will try to follow these instructions as far as practical, while maintaining safety for both you and the partner.
Issues with delivery
If you face any issue such as delayed delivery, wrong address update, non-delivery or incorrect items, please contact us as soon as possible at: +91 8008 210 444 or by email at customercare@shopsandme.in.
We will coordinate with the Vendor and the delivery partner to investigate and attempt to resolve the issue in line with our Refund & Cancellation Policy.
Force majeure
Shops & Me is not liable for delays or failures in delivery arising from events beyond our reasonable control, including but not limited to natural disasters, accidents, lockdowns, strikes, network issues or government restrictions.
Changes to this policy
We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page. Your continued use of the Service after any such changes constitutes acceptance of the updated policy.
Contact us
If you have any questions about this Shipping & Delivery Policy, please contact us:
Address: Shops & Me, 28-3-92/3/A/1, Caltex, Bellampalli, Telangana, India – 504251
Tel: +91 8008 210 444
Email: customercare@shopsandme.in